| Caring Service |
Delivering services to our customers in a courteous, respectful and responsive manner besides upholding human dignity. |
| Professionalism |
Being ethical, committed, disciplined and competent. |
| Teamwork |
Working together as a team for a united purpose. |
| Quality |
Endeavoring to achieve the highest standards not only through efficiency and effectiveness but also in the quality of our thinking, the quality of our decision making, the quality of our response and the quality of everything we do. |
| Process Excellence |
We recognise that in the ultimate delivery of any service, the excellence of processes is critical. Information technology will be harnessed to facilitate processes improvement. |
